Refund & Cancellation Policy
At ART Soccer Training, we strive to provide the highest quality soccer training and services to our valued customers. We understand that sometimes circumstances may arise that require a refund for our programs or services. Please read our refund policy carefully to understand your rights and responsibilities when requesting a refund.
Refund Procedure: To request a refund, please contact our customer service team as soon as possible to customerservice@artsoccertraining.com. Provide your name, program details, and the reason for the refund request. Refunds will be processed within 7 business days upon approval of the refund request. Please allow additional time for the refund to reflect in your account based on your payment method and financial institution.
No-shows: Participants who fail to attend scheduled sessions & events without prior notice are not eligible for refunds.
Cancellation Before Start:
(Camps & Clinics)
Any refund requests must be made prior to the program start date and will be eligible for a refund of the program’s deposit less $50. A processing fee may apply.
(ART Programs)
There will be no refunds issued unless canceled by ART Soccer Training.
(Private Training)
If the session is not rescheduled before the 4 hour window, the session will be considered a "late cancel" and subsequently forfeited. If the session is canceled before the 4 hour window, the session will be considered "early cancel" and you will be able to reschedule the session at no charge.
Withdrawal During Program:
(Camps & Clinics)
Refund requests made after the event has started will be considered on a case-by-case basis. A processing fee may apply.
(ART Programs)
Refund requests made after the event has started will be considered on a case-by-case basis. A processing fee may apply.
(Private Training)
If you decide to withdraw from sessions after it has started, refunds will be prorated based on the remaining sessions. A processing fee may apply.
Private Training Pack Expiration Dates
Initial Evaluation- 1 month
3 Pack- 1 month
5 Pack- 2 months
10 Pack- 6 months